How can I place an order?

Simply choose the product you want, click "Add to cart," and then follow the steps to secure payment. You will then receive a confirmation email with all the details of your order.

What payment methods do you accept?

We accept major credit cards ( Visa, Mastercard, American Express ) as well as PayPal , Apple Pay and Shopify Payments .

Is the payment secure?

Yes, all transactions are encrypted using SSL (Secure Socket Layer) protocol. Your banking information is never stored on our servers.

What are the delivery times?

Our delivery times vary between 2 and 7 working days for mainland France. For French overseas departments and territories and Europe, please allow 5 to 10 working days .

Where do you deliver?

We deliver throughout France, Europe , and most international countries. Delivery costs are calculated automatically at checkout based on your location.

Can I track my order?

Yes. As soon as your package is shipped, you will receive an email containing your tracking number and a link to track your order in real time.

Can I return a product?

Yes, you have 14 days after receipt to exercise your right of withdrawal (Article L221-18 of the French Consumer Code). The product must be returned new, unused, and in its original packaging .

How do I make a return?

Contact our customer service at contact@fitmagnetic.com, indicating your order number and the reason for the return. We will guide you through the process.

When will I receive my refund?

Once the product has been returned and checked, the refund will be issued to the same payment method within 5 to 10 working days .

What makes your magnetic products unique?

Our accessories use high-performance magnets to provide a secure and convenient attachment. Whether it's for your bag or water bottle, magnetic technology makes your workouts simpler and smoother.

Is the magnetic water bottle compatible with all phones?

Yes! It is compatible with MagSafe (iPhone 12 and +) and can also accommodate any other smartphone via a universal magnetic adapter (included depending on the model).

How do I care for my FitMagnetic™ products?

• Magnetic bag : gentle hand cleaning with a damp cloth, without chemicals.
  
• Magnetic water bottle : hand washing recommended; do not microwave or freeze.
  

How can I contact you?

Our team is available Monday to Friday from 9am to 6pm by email at info@fitmagnetic.com

We usually respond within 24 business hours .

Do you have after-sales service?

Yes, every FitMagnetic™ product is guaranteed against manufacturing defects. If you experience any problems, please contact us with a photo of the affected product so we can assist you promptly.

Do you offer discount codes?

Yes, we regularly launch exclusive offers. Subscribe to our newsletter or follow us on Instagram/TikTok so you don't miss out!